Request for revision
Anybody dissatisfied with the decision taken by the Finnish Mutual Insurance Company for Pharmaceutical Injury Indemnities on a claim for compensation may seek redress. Appeal instructions are attached to the company’s decision. In the request, the recipient shall, as far as possible, enclose the new information in writing or refer where it can be obtained.
Advice outside the Insurance Company
The Finnish Financial Ombudsman Bureau (FINE) provides advisory services related to the pharmaceutical injuries insurance to private customers. The Bureau also assists the customer in the negotiations and investigations related to the case. The customer will also be provided with information on legislation, contract terms and the past decisions issued by the Insurance Complaints Board. Moreover, the customer will be advised of the different ways to solve the dispute. You can access FINE’s help line from Monday to Thursday from 10 am to 4 pm.
For further information, please click to the Finnish Financial Ombudsman Bureau FINE webpage at https://www.fine.fi/en/frontpage.html
If the claimant is dissatisfied with the Insurance Company’s decision, he or she can ask FINE to give their resolution recommendation to the matter. The Bureau of FINE will give resolution recommendations on the solution of cases with an established resolution practice or cases which are unambiguous in terms of the application of the law or contractual terms.
Insurance Complaints Board works within FINE and is divided into sections. In the Insurance Complaints Board, there is separate section for pharmaceutical injuries. The case must be submitted to FINE within three years from the date in which the injured party was informed about the indemnity decision and the respective deadlines.
If an Injured is dissatisfied with the Insurer’s decision on a claim, the Injured may also bring action against the Insurer. The action can be bought at the District Court of the Insurer’s domicile (Helsinki), at the District Court located at the Finland-based domicile of the Injured or at the District Court of the place of Injury in Finland. The time limit for bringing action in the above-mentioned Courts is three years from the date on which the Injured was informed in writing of the Insurer’s decision and of the time limit.
Once the time limit has elapsed, the right to bring action expires.
More information: www.fine.fi.